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Frequently Asked Questions

Why are my Leaf plates wrapped in plastic?
The leaf plates are wrapped in plastic to provide a protective barrier. As leaves naturally absorb moisture from the environment, the plastic wrapping helps prevent them from getting damaged or compromised. This protective measure ensures the plates remain in good condition until they are ready for use.

What are Palm Leaf Plates and Tableware?

Palm leaf plates and tableware are crafted from the naturally fallen leaves of the Areca Palm, also known as the Betel-Nut palm.

How Sustainable & Eco-friendly is the Palm Leaf Tableware?
Our leaf tableware is produced using leaves that naturally fall, with no trees being cut down in the process. An Areca Palm tree sheds around eight leaves annually, emphasizing its sustainability as a renewable resource.
During the manufacturing process, no chemicals, sealants, or binding agents are utilized. The shaping is achieved solely through the application of heat and water, preserving the natural qualities of the product.

Is natural palm leaf tableware compostable?
Certainly! Natural palm leaf tableware is fully compostable, suitable for your backyard compost bin. You can also use it as beneficial mulch on the soil. Classified as brown waste, it adds valuable nitrogen to the ground. The convenience is that you don't need a commercial composting facility to decompose it effectively.

How long does it take for Palm Leaf Plates and Tableware to break down and compost?
Like all organic matter, the decomposition duration depends on various factors such as the composting process, humidity, heat, etc. It may take 6-8 weeks to completely break down, varying with the time of the year.
At the end of its life cycle, like all organic matter, it will break down entirely without leaving any residue behind.

I just placed an order. When will it ship?
While we make every effort to dispatch your stylish and sustainable dinnerware promptly, we kindly ask for your understanding as we require one to three business days to process your order. Please be aware that orders placed on Fridays after 2 PM EST will be processed on the following Monday. Our primary carrier handles shipments within the USA, and delivery can be expected within 1-7 business days after order processing.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you haven't received a tracking number after seven business days, please reach out to us at info@bosnal.com.

I am not in love with my order, can it be returned? What if there is an issue?
We provide a 100% money-back guarantee for defective or damaged products. You have a 30-day period to return the item for a complete refund. You'll be responsible for the return shipping costs, and upon receiving the product, we will refund the entire amount of your initial purchase. Ensure that your name and order number are included on the returned parcels.
Please take note: If your package is currently in transit, you must wait for it to arrive and be returned before initiating the refund process.

Can I cancel my order?
Certainly, you can cancel your order without incurring any charges. It's important to initiate the cancellation before the item is shipped. In the case that the item has already been dispatched, you can utilize our hassle-free return system to receive a complete refund.

I have entered an incorrect address. What do I do now?
If you have misspelled or auto filled an incorrect address, please respond to your order confirmation email to confirm. Upon double-checking and confirming that the provided address is incorrect, kindly inform us via email at info@bosnal.com. If the address needs correction, we can update it to the accurate one within 24 hours. Please note that no refund will be issued after 24 hours from the time of the incorrect submission.

How long does shipping take?
The duration of shipping depends on your location and the shipping method chosen. Typically, orders are processed within one to three business days. After processing, shipping times can vary, usually ranging from 1 to 7 business days, depending on the destination and the shipping service selected. For a more accurate estimate, please refer to the shipping information provided during the checkout process or contact our customer service team for assistance.

I have a question that wasn't answered. Can you please help?
Certainly! We are here to enhance your shopping experience. Please contact us via email at info@bosnal.com, and we will gladly assist you in any way we can.